01 / Workflow
Send a question with enough context
A short, structured opening helps the right team understand the matter without asking the customer to expose sensitive information.
- 01
Name the subject
Begin with Onboarding, Product, Support, Legal, Privacy or Complaint so the request can be directed correctly.
- 02
Add one safe reference
Include the business name and only the account, application or transaction reference needed to identify the issue.
- 03
Choose the re-contact details
State the authorized contact, preferred channel, language, timezone and a suitable time for follow-up.
- 04
Move sensitive evidence to a private route
If documents are required, wait for instructions to use the designated authenticated upload or another approved private channel.
02 / Operations
Choose the subject that matches the request
The same contact route can start different conversations, but the information required and the team responding will differ.
Onboarding
Describe the company, operating model, jurisdictions, expected activity and the Payfux product being considered.
Product or account support
Provide the business name, a safe account or transaction reference and a concise description of what the operator sees.
Legal or privacy
Start with Legal or Privacy and identify the right, document or contractual question without attaching identity evidence in chat.
Complaint
State the disputed outcome, relevant reference, requested resolution and a safe method for the authorized person to be contacted.
03 / Requirements
Keep sensitive material out of public chat
WhatsApp can open a support conversation, but it is not the place to send credentials, wallet secrets, full payment details or identity records.
- Never send passwords, one-time codes, private keys, recovery phrases or unrestricted wallet credentials.
- Do not attach company due-diligence or identity documents until Payfux provides the designated authenticated upload or another approved private route.
- For an urgent risk of loss, identify the affected account or transaction reference and request prompt re-contact without exposing secret information.
04 / Questions
Questions operators ask
How do I contact Payfux onboarding?
Open the Payfux WhatsApp support route, begin with “Onboarding,” and briefly describe the company, operating model, expected activity and requested product.
What should I include in a support request?
Include the business name, the minimum safe account or transaction reference, what happened, what you expected and a suitable re-contact method.
Can I send identity documents through WhatsApp?
No. Wait for Payfux to provide a designated authenticated upload or another approved private route for sensitive documents.
How do I make a privacy request?
Begin the message with “Privacy,” identify the right you want to exercise and provide a safe callback method. Payfux will provide secure instructions for any identity check required.
How do I start a complaint?
Begin with “Complaint,” identify the account or transaction reference, explain the disputed outcome and state the resolution requested. Keep credentials and identity records out of chat.
What is the Payfux service address?
The service address is Banking office of FUXYFY LTD, 3332 10th Avenue, Barrio Francisco Peralta, San José, Costa Rica.
WhatsApp support
Open a Payfux conversation
Start with the subject and a safe reference. The team can then confirm the next step and the appropriate route for any sensitive material.
Contact Payfux